How much is it?
$25 a seat a month, or $40 for a seat with the AI tools. Pay yearly and it's $250 or $400, two months free. You can mix both kinds in one company. No tiers: every seat gets everything.
Do I need a card for the trial?
No. The trial is 30 days for your whole team, and you never enter a card to start it.
What happens when the trial ends?
Nothing gets charged unless you pick seats. If you don't, your account goes read-only and your data stays put.
Do my clients pay for logins?
No. Clients and viewers are always free, however many you invite.
What do my clients see?
Their own sites and tickets, their equipment (read-only), and buttons to ask for service, approve quotes and sign off finished work. They never see staff pay, your costs, internal notes or your other customers.
Is there an iPhone or iPad app?
It's coming to the App Store. Until then, open the web app in Safari: it's the same app.
Will it run on my techs' cheap Android phones?
Yes. There's the normal app and a second one for phones from before about 2017. It's coming to Google Play; until then, open emchorizons.com/techops/get on the phone. It's about 150 MB, so Wi-Fi helps.
How long does it take to set up?
Under an hour for most small shops: make the company, invite your team, add your clients, open the client portal. Techs sign in on their phone and they're in.
Can I bring my data from another system?
Yes. Clients and sites, people, equipment, your parts catalog and tickets come in from a spreadsheet (CSV). You see what each row will do before anything is saved, and a ticket import can be undone for 30 days.
Can I get my data out?
Yes. Export my data gives you everything your company has in Tech Ops as spreadsheets in a zip: tickets, trips, time, projects, quotes, invoices, clients, sites, equipment, stock and people. It works even if you stop paying.
Is it in Spanish?
Yes. The app and the help come in English, Spanish and French, and each person picks their own in Profile, Language.
Can my accountant get the numbers out?
Yes. The invoice list exports to a spreadsheet (CSV), and payroll exports hours ready for your payroll system.
Who's behind it, and how fast is support?
Me, Eric: a field tech who built it. Email [email protected] and I usually answer within one business day. Plan and billing questions go to [email protected].
