For Techs, by a Tech
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From the first complaint to the finished fix, the ticket, the site, and the parts ride together in one app — so the job keeps its momentum instead of dying in five different tabs.
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How a job moves
That's the whole loop. Every screen in Tech Ops exists to keep it turning.
The complaint lands with the site, the history, and the priority already attached. No detective work before the real work.
Open the virtual walkthrough and know the building before you park — every panel, port, and device, mapped.
Pull it from the truck or the catalog. The job gets the part, the count updates itself, and nothing is keyed in twice.
Photos, signature, invoice — done on the spot. Closed means billed, not “I'll write it up Friday.”
Built-in roles
Six account types ship in the box — from your customer's own portal to the owner's seat. People see exactly what they need and nothing they shouldn't. Pick a role when you invite someone; the permissions follow automatically.
Your customer, with a login to their own world — not yours.
The person on site getting the job closed.
Runs the big, multi-visit jobs.
Sends the right tech to the right site.
Runs the day-to-day office.
The account owner's seat — the keys to everything.
What it is
Tech Ops is built around the way real work actually flows. A complaint turns into a fix without stopping to figure out which app to open, which of five calendars to update, or who was supposed to write it all down.
It fits two kinds of teams. Integrators and maintenance crews who show up, find the issue, and correct it. And companies that just want to track their own gear, like an IT team keeping tabs on the devices across a school, a factory, or a handful of offices. Same app, same idea: know what you have, know its status, and fix what breaks.
Everything lives in one place. Tickets, projects, estimates and invoices, the site directory, virtual walkthroughs, inventory, scheduling, a live site-status map, and team chat, with the right view for each person so nobody wades through screens they do not need. It runs in any browser today and is rolling out on Android and iOS, the same data on whatever device is closest to the job.
Highlights
A few of the things Tech Ops does. The Features page has the full list.
Log the complaint, assign it, set the priority, close it out. Attachments, comments, and SLA tracking come standard, so the whole story of a fix stays in one place.
Break a big job into a project tree with objectives, then watch budget, inventory, and time roll up on their own. Link tickets to projects and knock down the work without leaving the app.
Build an estimate, keep the revision history, and let the client approve and sign online. Turn approved work into an invoice, and the budget fills itself in from the numbers.
Map every site device by device. Stamp gear onto the floorplan, drill from building to floor to zone to asset, wire a whole door kit into a panel in one move, and export a clean PDF for the client.
Track parts, containers, and assemblies. Browse a catalog stocked with real hardware, add parts to a job, and scan them in from the field.
Every site is a pin, colored by ticket, event, and health. An urgent feed keeps the ones that need attention from slipping off the radar.
Built-in AI drafts tickets, sums up walkthroughs, and points you at what needs attention next, right inside the flow. It even keeps working when you are off the grid.
Put recurring inspections, PMs, and compliance deadlines on one shared calendar, with lead-time reminders and one tap to turn a due date into a work order.
A quick look
Clean, role-aware UI on every surface. Here's the app in action.
Weather, alerts, and today's work at a glance.
The whole job — details, parts, and activity.
Every device pinned on the building.
Real security products, ready to spec.
In the field
My techs stopped asking me where to look. The ticket, the site map, and the parts are all right there, so they just keep working.
We used to run four apps and two calendars to close one job. Now it is one. The walkthrough alone paid for it.
Finally something built by someone who has actually pulled cable. It gets out of the way and lets us fix things.
About
I'm Eric, a field tech veteran, and I got tired of not having one app that just lets me get the problem fixed. I spent too much of the day figuring out which app to check, which of five calendars to update, and digging through notes to remember who I needed to talk to. Then I would lose an hour to phone tag while I was trying to actually get work done.
So I built Tech Ops for technicians first. The front-line people who show up, find the issue, and make the company money by fixing it. Everything a tech needs to close a job lives in one place, and the whole app is built to keep the momentum going from A to Z.
For Techs, by a Tech. — Eric