00 Built for HVAC
I'm a field tech. Here's how Tech Ops runs an HVAC shop: the calls, the units, the maintenance and the parts on the vans.
01 What you deal with
The first heat wave hits and the no-cool calls stack up faster than you can sort them. Your tech pulls up to a rooftop unit somebody on your crew worked on last spring, and there's no record of what was done or what parts went in. The capacitor he needs is sitting on the other guy's van across town. And the maintenance agreements live in a spreadsheet that one person in the office understands.
That's what I built Tech Ops to fix. One app on the phone and in the office, and every unit, call and part ties back to the site it belongs to.
02 How Tech Ops handles it
Every one of these comes with every seat.
Rooftop units, splits, furnaces, boilers, air handlers. Add them to the site with make, model and serial, and every ticket that touches a unit stays in its history. The next tech sees what the last one did.
Print a label for each unit and stick it on. Scan it on the roof and that unit comes up, with its history.
Set the maintenance once for a site and pick the units each visit covers. The visits get booked with their checklists, so spring and fall start-ups don't live in someone's head.
Drag a call onto a tech. They see it in My Day, with today, tomorrow and the week, and the weather at their sites.
Each van is its own stock location. A tech sees what's on his truck, moves parts onto the job, asks another van for a part, and the office orders what runs low. Every move is logged.
Write the replacement quote from the ticket while you're standing at the unit. The customer approves it, change orders go the same way, and the invoice builds from the ticket's time and parts.
On an AI seat, take a photo of the nameplate and Millie reads the make, model and serial for you to check before it's saved.
Travel, arrive, work, done. Each step is a tap, and the hours come from the job itself. There's no clock in or clock out to forget.
Your customers log in free, put in their own service calls, see their sites and equipment, approve quotes and sign off finished work. They never see your costs or your other customers.
Team chat, a chat on every ticket, voice and video calls with screen share, and a walkie button. Nobody has to text from their personal phone.
Each person picks their own language in their profile, so your whole crew reads the app in the language they're comfortable with.
03 Price
Mix normal seats and AI seats in one company. Sales tax is added where it applies.