00 Built for Plumbing
I'm a field tech. Here's how Tech Ops runs a plumbing shop's service calls, trucks and quotes.
01 What you deal with
Plumbing is service calls, a lot of them, and the urgent ones always land at the worst time. The office needs to see who's closest and who's free. The tech needs the address, the history and the right fittings on the truck. And when it turns into a repipe or a water heater swap, the customer wants a price before you start, not a week later.
Tech Ops puts the call, the truck and the quote in one place on the phone.
02 How Tech Ops handles it
Every one of these comes with every seat.
Calls come in from the office, from your service email, or from customers in the free client portal. Drag them onto a tech on the dispatch board; the live map shows where your techs are while they're on a trip.
Each tech sees today, tomorrow and the week, what's overdue, and the weather at their sites.
Every truck is its own stock location. Fittings, valves, water heaters, whatever you carry. Use parts on the job and they go on the ticket; ask another truck for one; order what runs low.
Write the quote from the ticket while you're standing there. The customer approves it, and the work goes ahead on the same ticket.
The ticket's time and parts build the invoice. No retyping at the end of the day.
Before and after photos on the ticket, and the customer signs off on the phone when you're done.
Water heaters, boilers, backflow preventers and pumps as assets at the site, with their history and a QR label.
Travel, arrive, work, done. Each step is a tap, and the hours come from the job itself. There's no clock in or clock out to forget.
Your customers log in free, put in their own service calls, see their sites and equipment, approve quotes and sign off finished work. They never see your costs or your other customers.
Team chat, a chat on every ticket, voice and video calls with screen share, and a walkie button. Nobody has to text from their personal phone.
Each person picks their own language in their profile, so your whole crew reads the app in the language they're comfortable with.
03 Price
Mix normal seats and AI seats in one company. Sales tax is added where it applies.